Data Deletion

Last Updated: [28/Jan/2026]

This Data Deletion Policy explains how Mahalli handles requests related to the deletion, anonymization, or retention of personal data in accordance with applicable laws in the Kingdom of Bahrain, including the Personal Data Protection Law (Law No. 30 of 2018) (“PDPL”).

Mahalli is operated by The 1 Percent Solutions, Commercial Registration No. 102103-1, headquartered in Seef, Kingdom of Bahrain.

1. Scope of This Policy

This policy applies to all users of the Mahalli platform, including buyers and sellers, and covers personal data collected, processed, and stored during the use of the Platform.

This policy should be read together with Mahalli’s Privacy Policy and Terms & Conditions.

2. Current Account Deletion Model

At this stage, Mahalli does not support self-service account deletion through the mobile application or website.

User accounts remain active unless:

  • Suspended or terminated by Mahalli, or
  • Deleted following a formal request and internal review

This approach supports operational continuity, fraud prevention, transaction integrity, and legal compliance.

3. Requesting Data Deletion

Users may request deletion of their personal data by contacting:

Email: contact@mahalli.app

Requests must originate from the email address associated with the user’s Mahalli account or include sufficient information to verify identity.

Mahalli reserves the right to request additional verification before processing any deletion request.

4. Evaluation of Deletion Requests

All data deletion requests are reviewed on a case-by-case basis.

Deletion may be fully or partially denied where retention is required for:

  • Ongoing or unresolved transactions
  • Financial reconciliation, escrow, or payment records
  • Compliance with legal, regulatory, or tax obligations
  • Fraud prevention, security, or abuse investigations
  • Enforcement of Mahalli’s Terms & Conditions

5. Data Retention After Deletion Requests

Where deletion is approved:

  • Personal data will be permanently deleted or irreversibly anonymized
  • Residual data may remain in backups for a limited period but will not be actively processed

Where deletion is not approved:

  • Data will be retained only for the minimum period necessary
  • Access to retained data will be restricted internally

6. Transactional & Financial Records

Transactional, payment, and escrow-related records may be retained even after account deactivation or deletion, where required for:

  • Accounting and audit purposes
  • Legal compliance
  • Dispute resolution

Such data is retained strictly in accordance with applicable laws and internal retention schedules.

7. Third-Party Systems

Where personal data has been shared with authorized third-party service providers (e.g., payment processors, infrastructure providers), Mahalli will take reasonable steps to ensure deletion or anonymization where feasible and legally permissible.

Mahalli is not responsible for independent data retention practices of third parties acting as separate data controllers.

8. Timeline for Processing Requests

Approved deletion requests are typically processed within a reasonable timeframe, subject to:

  • Verification completion
  • Legal and operational constraints
  • Data dependencies across systems

Mahalli does not guarantee immediate deletion.

9. Policy Updates

Mahalli may update this Data Deletion Policy to reflect changes in:

  • Platform functionality
  • Legal or regulatory requirements
  • Internal data governance practices

Updated versions will be made available through the Platform or official channels.

10. Contact Information

For data deletion requests or related inquiries:

Email: contact@mahalli.app
Entity: The 1 Percent Solutions
Jurisdiction: Kingdom of Bahrain